Shoes & Shirts respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.
Shoes & Shirts gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.
We collect information from you when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or inquire after as to improve our features and customer service on our website.
Shipping addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or inquiries placed through our site.
Addresses are only used for periodic mailings from Shoes & Shirts when you have approved on our policies, mailing will be about new products and services. Cookies are used in our webshop, but only to keep track of the contents of your shopping cart once you have selected an item.
What personal information do we collect from you and how?
Shoes & Shirts collects personal information in several ways when you place an order or register for a service offered by Shoes & Shirts. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems". We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
What about the cookies?
Website functionality cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists. Website analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies: When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website you get the option to agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
How this information may be used?
Shoes & Shirts may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (preference is given by you when an account is made, see next chapter). We do not sell your details to third party marketing companies.
Marketing opt-in and opt-out provision?
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you: email or direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account.
Safeguarding your personally identifiable information
We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Where and how to ask questions or file complaints?