Not all items are insured against theft and accidental damage whilst in transit from Shoes & Shirts to the shipping address, depending on the order amount. But once your items have been delivered to the specified delivery address and signed for (if the package has been send for registration or insured), they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.